Refund Policy

At Singeee Sign, customer satisfaction is our top priority. We strive to provide high-quality LED signage products and a seamless shopping experience.

If you experience any issues with your order, please contact our support team at service@singeee.com. Our team will respond to you within 24 hours on business days.

1. Return Window

We support return and refund requests within 30 days of receiving your item.

2. How to Start a Return

To initiate a return, please contact us at service@singeee.com or submit a form via our Contact Us:https://www.singeee.com/pages/contact page. Please include:

  • Order Number

  • A brief description of the issue

  • Clear photos or videos of the product and packaging

3. Product Condition & Solutions

  • Quality Issues or Shipping Errors: If the product is defective, damaged, or incorrectly made by us, we offer two flexible solutions to ensure your satisfaction. To simplify the process and save your time, you do not need to ship the original item back to us.

    1. Full Refund: A 100% refund will be issued to your original payment method.

    2. Free Replacement: We will produce and ship a new item to you at no additional cost. You do not need to pay any shipping or product fees for the replacement.

  • Non-Customized Products:

    If you are not satisfied with a standard (non-custom) product, you may request a return within 30 days. The item must be unused and in its original condition.

    Return shipping costs are the responsibility of the customer. Refunds will be processed after the returned item is received and inspected.

    In certain cases, we may offer alternative solutions such as partial refunds without return to simplify the process

  • Customized Products:

    • Customer Choice: Due to the unique nature of custom-made LED signs, these items cannot be resold. Therefore, we do not accept returns or refunds for custom products based on subjective preferences or "change of mind."

    • Ordering Errors: If the custom content is incorrect due to information wrongly provided by the customer, we cannot offer a full refund. However, we value your support and will offer a 10% partial refund of the order amount to minimize your loss. No return is required.

4. Fees

  • Restocking Fee: $0. We do not charge any restocking fees.

  • Return Shipping: Return shipping costs may apply depending on the reason for return. In certain cases, we may offer alternative solutions such as partial refunds without requiring a return, at our discretion.

5. Refund Processing

Once your refund request is approved, the funds will be automatically processed back to your original payment method within 7 business days

6. Contact Information

We aim to respond within 24 hours on business days.