Shipping Policy

Thank you for choosing Singeee Sign.

Most of our products, including illuminated house numbers and custom signs, are made to order. Each item requires personalized production, inspection, and quality testing before shipment. The timeframes below help us ensure that your order is produced and delivered to the expected standard.

1. Order Processing and Production

Order cutoff time: 5:00 PM Pacific Time, Monday through Friday.

Production time: 5–10 business days.

Production begins after your order details, house number, and any required design information have been confirmed. Delays in approving or providing customization details may extend the production timeline.

Business days are Monday through Friday, excluding public holidays.

2. Shipping Methods, Transit Times, and Costs

Shipping time begins after production is complete.

Free Standard Shipping

Transit time: 15–26 business days
Shipping cost: Free on all orders

Expedited Shipping

Transit time: 5–10 business days
Shipping cost: Calculated and displayed at checkout

Expedited shipping shortens the transit period but does not reduce the 5–10 business day production time.

3. Estimated Total Delivery Time

The estimated total delivery time includes both production and shipping.

Free Standard Shipping:
5–10 business days for production, plus 15–26 business days in transit.

Estimated total: 20–36 business days.

Expedited Shipping:
5–10 business days for production, plus 5–10 business days in transit.

Estimated total: 10–20 business days.

Delivery dates are estimates and may vary slightly due to design confirmation, public holidays, customs clearance, weather conditions, destination accessibility, or carrier delays.

4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take a few business days to appear after the package has been handed over to the carrier.

5. Taxes and Import Duties

For orders shipped to the United States, Canada, the United Kingdom, and Australia, Singeee Sign normally covers applicable import taxes and customs duties.

Under normal circumstances, you should not be required to pay additional import charges when your order is delivered.

In the uncommon event that a local customs authority or carrier asks you to pay an additional import fee, please contact us at service@singeee.com before making payment whenever possible. We will review the charge and provide the appropriate assistance or reimbursement.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has entered production or has been shipped, we may not be able to update the address.

Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.

7. Lost, Delayed, or Damaged Packages

If your order appears to be lost in transit or arrives damaged, please contact us at service@singeee.com.

For damaged deliveries, contact us within 48 hours of receiving the package and include:

Your order number
Clear photos of the damaged product
Photos of the outer packaging
Photos of the shipping label

We will review the situation and work with you on an appropriate solution for your custom order.

Carrier delays that occur after shipment are outside our direct control, but our customer service team will assist with tracking and carrier inquiries whenever possible.