Refund policy

  • At Singeee Sign, most products are made specifically for each customer. Because customized items cannot be restocked or resold, our return policy differs from that of standard retail products.

    Please review your order details carefully before submitting your order. If your item arrives damaged, defective, incorrectly made, or different from what you ordered, contact us at service@singeee.com so we can help resolve the issue.

    1. 14-Day Issue Reporting Window

    Any request involving a damaged, defective, incorrect, or incomplete order must be submitted within 14 calendar days of delivery.

    Requests submitted more than 14 days after the recorded delivery date may not be eligible for replacement or refund.

    2. Customized Products

    Because our products are made according to the customer’s selected numbers, wording, size, design, or other specifications, we do not accept returns or provide refunds for reasons such as:

    • Changing your mind after ordering

    • Disliking the color, style, size, font, or appearance

    • No longer needing the product

    • Ordering the wrong number, wording, size, color, or other customization

    • Providing incomplete or incorrect customization information

    • Differences caused by individual screen settings or lighting conditions

    Please carefully review all customization details before placing your order.

    Nothing in this policy limits any rights you may have under applicable consumer protection laws.

    3. Damaged, Defective, or Incorrect Orders

    Please contact us if your order:

    • Arrives damaged during delivery

    • Has a manufacturing defect

    • Was produced differently from the confirmed order details

    • Contains the wrong item

    • Is missing an included part or accessory

    After reviewing the issue, we will contact you with an appropriate solution. Depending on the circumstances, this may include:

    • A free replacement

    • Replacement parts or accessories

    • Installation or troubleshooting support

    • A partial refund

    • A full refund

    The appropriate solution will depend on the type and extent of the problem.

    For approved manufacturing defects, shipping damage, or fulfillment errors caused by us, replacement products will be produced and shipped at no additional cost.

    4. Evidence Required

    To help us review your request, please provide:

    • Your order number

    • The name and email address used to place the order

    • A clear description of the issue

    • Clear photos or videos showing the problem

    • Photos of the complete product

    • Photos of the outer packaging

    • A clear photo of the shipping label

    • Photos of any damaged or missing components

    Please keep the product, original packaging, and all included accessories until your request has been reviewed.

    We may be unable to approve a replacement or refund when sufficient evidence is not provided.

    5. Return Shipping

    For confirmed shipping damage, manufacturing defects, or errors caused by Singeee Sign, customers will not be responsible for replacement product or shipping costs.

    Because customized products generally cannot be reused or resold, we may not require the damaged or incorrect item to be returned.

    If a return is required, we will provide return instructions before you ship the item. Please do not send any product back without first contacting us and receiving approval.

    Unauthorized returns may not be accepted or refunded.

    6. Customer Ordering Errors

    Singeee Sign is not responsible for errors resulting from customization information submitted incorrectly by the customer, including incorrect house numbers, wording, spelling, dimensions, colors, or delivery details.

    Orders that have already entered production cannot normally be changed or canceled.

    Depending on the production stage and circumstances, we may offer a discounted remake as a goodwill solution. Any such offer is reviewed individually and is not guaranteed.

    7. Order Cancellations

    Because customized production may begin shortly after an order is placed, cancellation requests must be submitted as soon as possible.

    If production has not yet started, we may be able to cancel the order.

    Once customization, material preparation, or production has begun, the order may no longer be eligible for cancellation or a full refund.

    8. Refund Processing

    When a refund is approved, it will be issued to the original payment method.

    Please allow up to 7 business days for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

    Original expedited shipping charges, when applicable, are normally non-refundable unless the order was damaged, defective, incorrect, or not delivered as agreed.

    9. Lost Packages

    If tracking shows no movement for an extended period or you believe your package has been lost in transit, contact us at service@singeee.com.

    We will review the tracking information and contact the shipping carrier. If the package is confirmed lost, we will arrange an appropriate replacement or refund.

    A package marked as delivered by the carrier is not automatically considered lost. We may ask you to check with household members, neighbors, the local delivery office, or the carrier before a claim is approved.

    10. Contact Us

    To request assistance, a replacement, or a refund review, contact:

    Email: service@singeee.com

    Please include your order number and supporting photos or videos in your first message whenever possible.

    We aim to respond within 24 hours on business days.